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knowledgebase

Knowledgebase

Our knowledgebase contains a number of articles designed to assist you in the running of your website. If you cannot find the answer to your question please check our FAQ or contact us.

Account / Server Backups

  • What is the server-wide backup policy?
  • How do I backup my website and hosting account?
  • View more...
 

Billing / Accounts

  • My contact details have changed since I signed up?
  • How do I login to the dePanel client area?
  • View more...
 

Customer Support

  • Do you offer telephone support?
  • What is the recommended method of support?
  • View more...
 

Domains

  • I have already got a domain I want to use with my account!
  • Do you charge for transferring domains?
  • View more...
 

Email

  • How do I add and remove email addresses from my hosting account?
  • What settings do I use in my email program?
  • View more...
 

FTP (File Transfer Protocol)

  • What are my FTP details?
  • What is anonymous FTP and how do I use it?
  • View more...
 

General

  • How can I access my control panel?
  • I have forgotten my account details. What should I do?
  • View more...
 

MySQL Databases

  • Do you have any tools so that I can manage my databases?
  • What are my databases called?
  • View more...
 
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