knowledgebase

Knowledgebase

Our knowledgebase contains a number of articles designed to assist you in the running of your website. If you cannot find the answer to your question please check our FAQ or contact us.

Email

  • What settings do I use in my email program?
    1. Default Email Account

    Each hosting account has a POP3 email account setup automatically by default on creation. This email account is in the format of username@domain.com and the settings to use in your email program (eg Microsoft Outlook) are as follows:

    Incoming mail(POP3): mail.domain.com
    Outgoing mail (SMTP): mail.domain.com
    Account name: main account username
    Password: main account password

    In the above settings, your username and password can be found in your welcome email. Also, replace 'domain.com' with your actual domain name.

    2. Additional Email Accounts

    If you have the option of more than one email account with your package you may setup additional email accounts from your cPanel. The settings to use in your email program when accessing these are slightly different and are shown below:

    Incoming mail(POP3): mail.domain.com
    Outgoing mail (SMTP): mail.domain.com
    Account name: email@domain.com Password: email account password

    You should substitute 'domain.com' with your actual domain name. 'email@domain.com' should be substituted with the full email address you have setup and the password should be the password you entered when setting up the additional account (not your main hosting account password).


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