Knowledgebase
Our knowledgebase contains a number of articles designed to assist you in the running of your website. If you cannot find the answer to your question please check our FAQ or contact us.
Account / Server Backups
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What is the server-wide backup policy?
All servers are setup to take and store daily, weekly and monthly backup archives of all system config file and accounts. These are taken and stored on a separate hard drive in each server mounted on...
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How do I backup my website and hosting account?
Login to your cPanel Control Panel and choose 'Backup'. Click the link which reads 'Download Today's Home Backup'. Your computer will then prompt you for a place to save your backup files locally for ...
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How do I connect to a MySQL database remotely?
To access a database on our server from a remote location (eg when using a database management application on your home computer) you need to do two things:
1. Connect properly Setup t...
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